Caci Membership Agreement

When you come to Caci and sign up to a membership with us, you will also sign a Membership Agreement. By purchasing your membership online (Pay it off or Pay it now) you are agreeing to the terms of this Membership Agreement.

Updated: May 12 2026

 

Membership Agreement

We need to make sure you understand the terms of this agreement. Throughout these terms references to ‘you’ and ‘your’ are to you, the purchaser of the Membership.

You have agreed to purchase a Membership from Caci (Caci location) starting from the Membership Start Date: (date will be inserted here).

Definitions and Interpretation

“Agreement” means this Membership agreement, including any schedules or documents expressly incorporated by reference.

“Caci” means the Caci clinic from which you purchased your Membership.

“Membership” means the membership arrangement between you and Caci for the ongoing provision of products and services in accordance with the Treatment Plan(s) and agreed subscription payment.  

“Treat Menu” means the list of treatments and services for which Treats may be redeemed, as updated from time to time.

“Treatment Plan(s)” means the personalised plan or plans, services and recommended schedule and products prepared for you by Caci from time to time.

“Treats” means the reward entitlements earned under your Membership and redeemable in accordance with the Treat Menu and this Agreement.

“Working Day” means a day other than a Saturday, Sunday or public holiday in Auckland, New Zealand.

Membership Overview

1. Your Membership includes:
1. Personalised Treatment Plan(s);
2. Access to membership pricing;
3. Access to membership benefits and Treats; and
4. 10% off Skinsmiths skincare products.
2. Membership is a subscription-based arrangement designed to achieve results over time in accordance with Treatment Plans.  It is not designed to be used to pay for individual treatments.
3. Treatments, services and inclusions within a Treatment Plan shall be delivered over time based on Caci advice and availability. Caci may adjust your Treatment Plan from time to time in consideration of clinical requirements, programme optimisation and/or safety considerations.
4. A summary of your Membership and Treatment Plan(s) shall be provided alongside this Agreement.

 

Your Membership

5. You acknowledge that you will achieve the best results by following the Treatment Plan as advised by Caci, and follow any prescribed before and aftercare. You should attend regular check-ins as may be recommended by Caci from time to time.
6. You must follow all before/aftercare guidance, which are important for the success of your Treatment Plan. Caci do not take responsibility for any issues arising out of your non-compliance with these instructions.
7. You must tell Caci if there are any changes to your medical circumstances that may affect your ability to continue with your Membership (for example, new medications or pregnancy). Caci may adjust, change or decline to provide treatment based on your medical circumstances or any other considerations that are relevant to your well-being.  
8. You acknowledge that individual results from treatments may vary and no specific outcome or result is guaranteed. Results will vary depending on individual factors, including adherence to aftercare instructions, medical history and lifestyle.
9. Caci may refuse, suspend or discontinue any treatment at any time where Caci reasonably considers that:
1. The treatment is not clinically appropriate or safe for you;
2. You have not followed required pre or post treatment instructions; or
3. Continuing treatment may pose a risk to your health and safety or the health and safety of Caci’s staff.

Where treatment is discontinued for these reasons, Caci will act reasonably in reconciling your Membership in accordance with this Agreement.

10. You must give at least 24 hours’ notice to cancel or reschedule a Membership appointment, using the clinic contact details at www.caci.co.nz. If you cancel or reschedule on the day of the appointment, or do not attend without giving required notice, you acknowledge this results in lost time for Caci. In these circumstances, you agree that you have forfeited the cost of the treatment or Treat (as applicable) from your Membership allocation.
11. Your Membership is not transferable to another person.  
12. You may transfer clinics subject to the prior written approval of your intended new Caci clinic. This shall be subject to availability of other clinics. Where you transfer clinics, your personal information will be shared with your new clinic.
13. If your Membership has a fixed term and you have not used all your treatments by the end of the term, these must be used within 6 months of the Membership end date. If you do not use the treatments within this timeframe, and there have been reasonable attempts made by Caci to service the scheduled treatments, you accept these treatments will be void and no refund will be provided for the unused treatments or Membership balance.
14. If your Membership is interrupted by an event of force majeure or causes beyond Caci’s reasonable control, Caci shall not be liable for any delay or change caused by such event. Services or treatments outstanding will be delivered when reasonably possible.

My Membership Treats

15. The Membership entitles you to earn Treats, which can be spent on services included in the Treat Menu (as updated from time to time).  You will earn 1 Treat for every $500 paid on your Membership (excluding any amount paid to toward a treatment plan for skincare and skincare products).
16. Payments made via direct debit or credit card will be attributed to your Treats balance seven working days after the payment date.
17. Treats can only be redeemed at the clinic at which they were earned. Treat bookings shall always be subject to availability.
18. Treats expire 12 months from the date of issue or at the time of cancelling your Membership with Caci (whichever is earlier). Treats cannot be used as part payment for other services outside the Treat Menu except for where a Treat is redeemed for a treatment voucher.
19. Treats bookings must be booked and used before their expiry.
20. Treats are not redeemable for cash. Treat bookings can only be made if a Treat is available for redemption at the time of booking. Bookings cannot be scheduled in advance of Treats being earned.
21. To cancel or reschedule a Treat booking 24 hours’ notice is required. Failure to provide 24 hours’ notice may result in the Treat being forfeited.
22. Limit of one skincare/treatment voucher to be redeemed per transaction. Treats cannot be combined with other vouchers or discount codes.
23. Treats may be gifted to another person; however, they must be redeemed at the clinic where they were earned, before the expiry date. Gifting must be arranged through the clinic.
24. Caci reserves the right to withdraw, cancel or vary Treats at their discretion to reflect operational or commercial requirements, on at least 30 days’ notice to you.
25. Treats may be allocated in advance for convenience, but are earned progressively based on completed treatments and payments.
26. If you cancel your prepaid fixed term Membership and qualify for a refund, a reconciliation will be carried out at the time of cancellation to compare the amount paid under your Membership against the value of any Treats used. If you have used Treats to which you were not entitled, based on the amount spent (where Treats have been allocated in advance but not ultimately earned on the qualifying spend basis), the refund will be reduced  to reflect the full retail price of those Treats.

Minimum Term

27.  Subject to the cooling off period specified in clause 30, all Memberships are subject to a minimum term of three (3) months (“Minimum Term”).
28.  Any cancellation of a Membership during the Minimum Term shall be subject to the cancellation provisions at clause 35, but any reconciliation shall take into account the cost of treatments at normal prices (not Membership rates).
29. Following the expiry of the Minimum Term, the Membership shall continue on an ongoing monthly basis until or unless cancelled in accordance with this Agreement.

Cooling Off Period

30. If you change your mind within 7 days from the Membership Start Date, you may cancel the Membership by notifying Caci in writing (including by email). Cancellation shall take immediate effect when that notice is received.  If your Membership is cancelled within this period, a refund will be issued within a reasonable time of an amount equal to the Membership payments made by you less the amount of any products or services used by you up to the date of cancellation.

Suspensions

31. You may place your Membership on pause with written notice following the expiry of the Minimum Term, for a minimum of 30 days and a maximum of ten months. At least one payment toward the Membership must have been made before your Membership can be placed on pause. Suspensions cannot be backdated.
32. While your Membership is on pause, you cannot access any Membership services or benefits.
33. Payments will automatically resume on your next scheduled payment date at the end of the pause period.
34. Subject to clause 27, your Membership must be active for a minimum of 30 days before it can be placed on pause again.

Cancellations

35. If you wish to cancel your Membership, you must give Caci at least 7 working days’ written notice before the cancellation can be processed. If you do not provide the required notice, payments shall continue until written notice is received.
1. On cancellation,  Caci will reconcile your account by calculating the value of any treatments and products you have received at the Membership rate, and setting this off against payments made. You will be responsible for any outstanding balance or entitled to a refund if your payments exceed the value of the treatments received. Any retail products (including skincare) are non-refundable, whether or not they have been used.
2. If you cancel your Membership for any reason (including a change of mind, relocation, or personal circumstances), any refund provided will be issued as a Caci gift voucher, unless otherwise required by law. Caci Gift vouchers can be redeemed for any Caci treatment or skincare product at any of our in clinic locations nationwide in accordance with their terms. Treats earned through your Membership are non-refundable and will automatically expire when your Membership is cancelled.
36. You are responsible for keeping your contact details up to date. If you do not visit your Caci clinic and cannot be contacted for a period of 6 months, despite reasonable attempts by Caci to reach you via phone, text message, and email, your membership may be cancelled by Caci on 30 days’ written notice. On cancellation under this clause:
1. You remain responsible for any outstanding balance, or entitled to a refund if payments exceed the value of the treatments received;
2. any amount owing to you will be held in a credit account for a further 6 months; and
3. if you do not contact Caci within that period, the credit will expire and will not be refunded. Any unpaid amounts owing may be referred to debt collection where appropriate.

Payment Terms and Default

37. Payments will be payable for the duration of the Membership at the frequency agreed under the Caci payment authority. Fixed term Memberships may be prepaid in full at the clinic.  
38. Payments are processed through a third party provider nominated by Caci.  You are responsible for managing your direct debit or credit card payments in accordance with that provider’s terms.  
39. An initial setup fee and a fee for each payment transaction made under the Membership will apply, as specified in the Caci payment authority.
40. You commit to making the payments specified in the payment authority documentation.
41. You must notify Caci in writing of any changes to your payment details at least 3 Working Days before the next scheduled payment.
42. If a payment is missed (including if the payment is unable to be processed on the card on file), fees may apply. You are responsible for any reasonable costs incurred by Caci as a result of your default, including administration and debt recovery costs.
43. If a missed payment is not resolved within 14 days, Caci may terminate your Membership, and any outstanding amounts will become immediately due and payable.
44. Caci’s payment provider will make reasonable efforts to notify you of failed payments using the contact details you have provided.

 

Use of Personal Information

45. Caci collects, uses, discloses and stores personal information in accordance with the Privacy Act 2020 and Caci’s privacy policy, available at caci.co.nz. By entering into this Agreement, you acknowledge that you have been informed about how your personal information is handled.   
46. Caci (the franchisee specified in this Agreement) and Fab NZ Limited (as franchisor) hold personal information about you, including information you provide to Caci, forms you complete, treatment photos and any medical information you may provide from time to time. This information is collected and used for lawful purposes connected with providing treatments and services, administering your membership, communicating with you, and maintaining appropriate clinical, professional and legal records.
47. Your information may be shared between Caci, Fab NZ Limited, and other Caci‑branded clinics or related entities where reasonably necessary to provide services to you, administer your membership, ensure continuity of care, or comply with legal or regulatory obligations.
48. If you do not provide requested personal or health information, Caci may not be able to provide requested services.
49. Under the Privacy Act 2020 and the Health Information Privacy Code 2020, you have the right to access and request correction of your personal and health information, and to request details of any organisations to which that information has been disclosed.
50. Caci may assess your eligibility to pay for your Membership by a recurring debit or credit card payment, by conducting a credit check. Where you have requested to make payment by debit or credit card, you consent to Caci collecting, using and disclosing your personal information for the following purposes:
1. Verifying your information, including your driver’s licence, with third parties and third party databases for purposes related to administering your Membership with us, including for fraud prevention and complying with the Anti-Money Laundering and Countering Financing Terrorism Act 2009;
2. Carrying out a credit check with a credit reporting agency to determine whether or not you may pay by direct debit or credit card (including debt collection); and
3. Any such other purpose as may be required by our payment authority form or by relevant agencies.
51. The credit reporting agency used by Caci may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose your information to their subcontractors or related parties for the purpose of credit checking or debt collection or for any other lawful purpose.
52. If Caci reasonably determines that you do not meet its credit criteria, Caci may decline to offer, continue or renew your Membership on a subscription payment basis, or require an alternative payment method.
53. Debt recovery including appointing an agent to collect any outstanding debts and listing defaults with a credit reporting agency.

General

54. Caci may from time to time update:

1. clinic rules and policies;
2. available treatments, services and membership benefits; and
3. pricing for memberships, treatment plans, treatments, services and retail products.

Caci will give reasonable notice of any changes, and at least 30 days’ notice where prices or services/treatments are changing.
The most up-to-date terms and conditions are available at caci.co.nz.

55. Except as expressly provided in clause 54, this Agreement may only be changed in writing with the agreement of both parties.
56. If any provision of this Agreement is held to be invalid, unlawful or unenforceable, that provision will be severed and the remainder of the Agreement will continue in full force and effect.
57. Caci may assign or novate all or any of its rights or obligations under this Agreement to any other person without obtaining your prior written approval.
58. To the maximum extent permitted by law and subject to clause 60, Caci will not be liable for any indirect, consequential or incidental loss arising out of or in connection with your Membership.
59. Except as required under the Consumer Guarantees Act 1993, and subject to clause 60, Caci’s total liability to you in connection with this Agreement is limited to the amount paid by you for the relevant Membership in the 6 months preceding the event giving rise to the claim.
60. Nothing in this Agreement is intended to limit or exclude any rights or remedies you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be lawfully excluded. Where the law allows, Caci’s liability under those Acts is limited to the fullest extent permitted by law.
61. All notices and other communications required or permitted under this Agreement shall be in writing and shall either be delivered personally, sent by registered post, or sent by email or text message. A notice will be considered delivered:

a.      when delivered personally, at the time of delivery;

b.     when sent by email or text message, at the time it is successfully sent to the most recent email address or mobile phone number provided (or if sent outside business hours, at 9am the next Working Day); or

c.      when sent by registered post, three Working Days after posting.

62. This Agreement supersedes all prior agreements, representations and understandings between us relating to your Membership. By entering into this Agreement, you authorise us to charge and process all fees and charges in accordance with its terms (including as may be provided under a Caci payment authority document). You acknowledge that any goods, services or treatments made available to you may be subject to additional terms and conditions notified to you from time to time. To the extent of any inconsistency, this Agreement prevails.
63. This Agreement is governed by the laws of New Zealand, and the parties irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.

 

Your Skin Treatment Plan 

Your Membership at Caci may include the following Skin Treatment Plans and Treatment options as outlined in the Membership Table (Page 1): 

Prep/Maintain Skin Treatment 30 or 60min: Hydradermabrasion, Microdermabrasion, Sonophoresis Skin Infusion, LED Light Therapy, Blemish Control Facial, Dermaplaning, Rapid Resurfacing Peel, Retinol Power Peel, Skinsmiths B12 Hydrating Facial. 

Signature Skin Treatment: Signature Peel, Signature Laser Facial, Non Surgical Facelift 

Advanced Microneedling, Variable Pulsed Light, Intense Pulsed Light 

Advanced Fractional CO2 Laser 

Laser Skin Rejuvenation Spot Treatment 

Add On Prep/Maintain Skin Treatment 15min: Microdermabrasion, Hydradermabrasion, LED Light Therapy, Sonophoresis Skin Infusion, Dermaplaning 

The number and combination of Skin Treatments in My Membership can be adjusted. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments). 

 

Your Cosmetic Injectables Treatment Plan 

Your Membership at Caci may include the following Cosmetic Injectables Plans and Treatment options as outlined in the Membership Table (Page 1): 

Neuromodulator: Botox, Xeomin 

Dermal Filler: Belotero Shape, Belotero Contour, Belotero Balance, Belotero Intense, Belotero Volume, Juvederm Ultra, Juvederm Ultra Plus, Juvederm Voluma, Sunekos, Profhio Classic, Profhilo Structura, Illuma Luna 

Your Caci Registered Nurse will decide, after consultation with you, on the dosage and placement of the product. 

The number of cosmetic injectables units/treatments in My Membership can be increased if I require more (after consultation with a Caci Registered Nurse). This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments). 

 

Your Body Shaping Treatment Plan 

Your Membership at Caci may include a Body Shaping Treatment Plan that entitles you to a set number of ChillSculpt® treatments, as outlined in the membership table (Page 1). 

Caci does not guarantee results. Results vary between clients. Best results are achieved when combined with a healthy lifestyle and diet. 

For best results, Caci recommends 6+ treatments per body area treated. 

ChillSculpt® treatments must be a minimum of 5 weeks apart, when treating the same body area. 

The number of ChillSculpt® treatments My Membership entitles me to can be increased should I require more. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts). 

I understand that photos and body measurements (including weight) is required to be taken before the initial treatment and at subsequent review appointments. 

I understand that before I am able to start My Body Shaping Treatment Plan, I will have a consultation with the Registered Nurse to assess and confirm suitability and eligibility for treatment. 

 

Your Laser Hair Removal Treatment Plan 

Your Membership at Caci may include a Laser Hair Removal Treatment Plan that entitles you to a set number of Laser Hair Removal treatments, as outlined in the membership table (Page 1).  

I understand and acknowledge that: 

• Some hair and skin colours may not be treated; A Fitzpatrick Assessment will be completed to assess my suitability for treatment. 

• Some underlying medical conditions or hormonal influences may adversely affect the opportunity of long-term results. Your Treatment Provider will guide you and a Ferriman Gallwey Assessment may be used to assess hormonal influence of hair growth. 

• If I am having 2 or more areas treated, the treatment cycle may differ, and I must keep to their recommended treatment intervals.  

• I must keep to the recommended treatment intervals. 

• Progress photos are required to be taken before the initial treatment and at subsequent appointments. 

The number of Laser Hair Removal treatments in My Membership can be increased if I require more. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments).