Shipping policy

 

I’ve placed my order! When can I expect to receive it?

We work closely with our couriers to ensure your order reaches you as soon as possible. You can expect your order within 3 – 5 business days.

 

Where do you ship?

We only ship within New Zealand. We are unable to ship to PO boxes, please ensure a physical address is supplied.

 

When will my order ship?

You place your order, we process your order, then we ship your order.

Please allow 1 to 3 days business days for orders to be processed plus allow 2 business days for courier delivery (5 business days in total). However for South Island allow 3 days for courier delivery (6 business days in total).

Once it is dispatched, your courier will take it from there. You’ll get a shipment notification with a tracking number as soon as your package ships. Keep an eye on the mail!

 

I'm having problems with my tracking number:

Sometimes it takes the courier 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to via enquiry@caci.co.nz and we will do our best to help you.

 

How can I edit my shipping address?

If your order is shipping to an incorrect address or you want to change where it is being shipped to, please use your tracking link to adjust your address via Courier Post or email enquiry@caci.co.nz

 

Can I be assured my order is being dispatched safely during the pandemic?

The safety of our team here at Caci and our wonderful customers is our top priority. We continue to monitor the situation very closely and work strictly to Level protocols as advised by the Government. We as a company are committed to taking all necessary safety precautions.