This website is owned and operated by Fab NZ Limited. Throughout the website, the terms “we”, “us” and “our” refer to Fab NZ Limited. We offer this website, including all information, tools and services available from our website (caci.co.nz) to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices referenced on this website.

By visiting our website and/ or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of these Terms, then you may not access this website or use our services. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

To ’use’ in relation to this website includes (but is not limited to) visiting this website, purchasing goods or services on this website, joining and participating in our database and taking part in promotions.

1. Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us your delivery address and other relevant details for your order e.g. adding an optional gift message for gift cards, entering payment information and submitting your order. The final step of the checkout process consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

Your order is not accepted until such time that you are sent an e-mail to confirm that we have received and accepted your order. Once your order is accepted, you may not cancel or amend it. Please check your orders carefully before placing them on our website.

We will take payment from you when we accept your order.

2. Refusing or cancelling orders
In the unlikely event that the goods or services you have ordered are no longer available we reserve the right to refuse or cancel an order.

All orders are for personal use and gifting only. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

3. Payment options
We currently accept the following payment methods:

• Visa (Debit or Credit Card)
• MasterCard (Debit or Credit Card)
  
• Afterpay
• ShopPay
• GooglePay

4. Pricing
All prices listed on www.caci.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our website at any time for any reason.

Our listed prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our website that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.

5. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our website are processed using Shopify Payment Portal protocol.

You can help to protect your details from unauthorised access by logging out each time you finish using the website, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

Although we take reasonable measures to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. Where you complete a registration:

• You will ensure that all usernames and passwords required to access the website are kept secure and confidential and you will notify us immediately of any unauthorised use of your password or any other breach of security.
• You may not transfer your account to another user or maintain more than one account with us without our consent.
• You confirm that the information you provided to us on registering as a registered user was at the time you provided it current, complete and accurate, and you agree to maintain and update the information as required to keep it so.
• You release us from, and indemnify us against, any claim in respect of or arising from any reasonable reliance by us upon any use of your password, including us disclosing information relating to your registration and/or affairs with us.
• We may, at our sole discretion, suspend or terminate your account and limit your access to this website.

By registering on the website or submitting a booking request, you consent to receiving marketing and promotional communications from us by way of electronic messages. You can unsubscribe at any time.

6. Delivery and Delivery Charges
We only deliver to New Zealand addresses. We offer a blanket standard shipping rate of $6.50. Orders over $250 receive free shipping.

We aim to deliver products to you at your shipping address as soon as possible. However, we cannot guarantee delivery dates or times. To the extent provided, delivery estimate information is indicative only.

Please contact us by following the steps outlined in our return policy within 10 business days (see the ‘Returns’ section below), if you do not receive your goods or if they are damaged in transit.

Please read our shipping policy for more information about the delivery process.

7. Returns
Please read our returns policy to understand our returns process.

8. Gift voucher
A Caci Gift Voucher can be used for the purchase of goods or services from a Caci clinic, it cannot be used to purchase on www.caci.co.nz. The value on the voucher can be used against purchases in whole or in part, and on multiple occasions.

Gift vouchers are valid for 12 months from the date of purchase. After the expiry date, the voucher will have a nil balance.

Gift vouchers may not be returned or redeemed for cash.

9. Accessing our service
Other than connecting to our caci.co.nz website by HTTP requests using a web browser, you may not gain access to our website servers. You agree not to disrupt, modify or interfere with our website or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on our website. Furthermore, you agree not to use our website in any inappropriate or unlawful way.

If you use any communication tools available through this website, you agree only to use such communication tools for lawful and legitimate purposes. You must not use any communication tool for posting or disseminating any material unrelated to the website, or Caci products and services.

This website is operated by us from New Zealand. The information on the website may not be appropriate or available for use in other jurisdictions. If you choose to access this website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.

10. Disclaimer
Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this website, errors and omissions may occur. To the maximum extent permitted by law, we do not accept any liability, whether direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this website. The content provided on this website has not been prepared by taking into account the particular objectives, situation or needs of any individual users.

To the maximum extent permitted by New Zealand law, we exclude all warranties and representations in relation to this website (including any content on the website, and services or products ordered through the website) whether express, implied, statutory or otherwise. We give no warranties in relation to the merchantability, fitness for purpose, freedom from computer viruses, accuracy or availability of this website (including any content on the website, and services or products provided through the website).

You will take all necessary action to defend and indemnify us and our officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against us arising from a breach by you of any of these Terms of Service.

Nothing in these Terms of Service will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or other contracting out is prohibited by that Act.

11. Intellectual Property
We, or our suppliers, advertisers or third party providers, own all copyright and other intellectual property in the design and contents of this website. Everything on this website, unless otherwise stated, is copyright.

We welcome the use of this website for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

You may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this website without our prior written permission. You also may not utilise any data scraping or similar data gathering or extraction tools to extract any content from our website without our prior written permission.

12. Links
Please note that although this website has some hyperlinks to other third party websites, these sites have not been prepared by us and are not under our control. The links are only provided as a convenience, and do not imply that we endorse, check, or approve of the third party site. We are not responsible for the privacy procedures or content of these third party sites, and will not be responsible for any adverse consequences arising from use of such sites. We are not responsible for the availability of any of these links.

We require you to request our permission to include a link from another site to this website. If you would like to request permission, please contact us via enquiry@caci.co.nz.

We reserve the right to prohibit links to the website and you agree to remove or cease any link upon our request. You may not frame any part of the website content by including advertising or other revenue generating material.

13. Privacy Notice
Personal information provided to or obtained by us via this website will be handled in accordance with our Privacy Notice, and you agree to the terms of the Privacy Notice.

14. No relationship
These Terms of Service will not be deemed to create a partnership, joint venture, agency or employment relationship of any kind between us and you.

15. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand, and you submit to the exclusive jurisdiction of the courts of New Zealand.

16. General

If at any time we do not enforce any of these Terms of Service or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these Terms of Service is deemed to be invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part of provision. The remaining Terms of Service will be binding on the parties.

17. Changes to these Terms of Service
We reserve the right to alter, modify or update these Terms of Service. These Terms apply to your order. We may change our Terms of Service at any time, so please do not assume that the same terms will apply to future orders. By continuing to access our website, you agree to be bound by the amended Terms of Service.

How do I place a return or exchange for my online order?
We're sorry you didn't love your online order.

Please call us on 09 847 9230 or email shop@caci.co.nz and tell us the nature of your return. We may require pictures in the instance of a reaction to use of a product, to process the validity of the return and/or to offer aftercare advice. We cannot accept returns for simple change of mind when the product has been opened or gift vouchers.

Products purchased online from the website must be returned in their original packaging within 10 days to:

Caci Returns
Unit 6
49 Sainsbury Road
St Lukes
Auckland 1025

We recommend that you return your product using signature-required Courier Post. If you use general post your package will not be insured and we cannot accept liability if it is damaged or goes missing.

We can only refund postage costs where the return is a result of our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.

Without limiting your ability to make a claim against the manufacturer, if you purchased your products from a Caci clinic or another website, please first contact that store directly to inquire about their return policy.

What’s your return policy?
You have 10 days from the date of purchase to request a return or exchange if you change your mind. This does not apply to gift vouchers. To do so, please reach out to us via shop@caci.co.nz or on 09 847 9230.

We will credit or refund of the purchase price paid by you for the item(s), less any discounts, credits or refunds already given to you in connection with such products. The original shipping will not be refunded unless it was our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.

This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are provided under the Consumer Guarantees Act. We abide by the Consumer Guarantees Act for faulty items. For more information please refer to the Consumer Guarantees Act 1993.

How long does it take to process a return?
We will do our best to process the return within 15 working days of receipt. 

What should I do if I receive the wrong product?
You received a product different from the one that you ordered? Sorry about that. Please contact us at shop@caci.co.nz and we will send out the right product you ordered along with a pre-paid return bag so you can return the incorrect product to us.

What does a subscription involve?When you purchase a skincare subscription online at caci.co.nz you'll receive repeat deliveries based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

What are the perks of a subscription?
As a subscriber, provided you maintain your subscription for at least three orders, you will be entitled to redeem a 10% discount in relation to each order. If your subscription is cancelled prior to receiving three orders, you will be required to repay the discounted amount. Gift with purchases are only applicable when the first order of the subscription is made. It does not apply to existing subscriptions. 

How can I cancel my subscription?
If you want to cancel or change your subscription, you can do it at any time. However, you must cancel at least 24 business hours prior to your next shipment date. Failure to do this may result in you being unable to cancel the order (which order you will be charged for).

Your order confirmation emails have links to your order. You can manage your subscription from there.

Please read our Returns Policy to understand our returns and refund process.

I’ve placed my order! When can I expect to receive it?
We work closely with our couriers to ensure your order reaches you as soon as possible. You can expect your order within 3 – 5 business days.

Where do you ship?
We only ship within New Zealand. We are unable to ship to PO boxes, please ensure a physical address is supplied.

When will my order ship?
You place your order, we process your order, then we ship your order.

Please allow 1 to 3 days business days for orders to be processed plus allow 2 business days for courier delivery (5 business days in total). However for South Island allow 3 days for courier delivery (6 business days in total).

Once it is dispatched, your courier will take it from there. You’ll get a shipment notification with a tracking number as soon as your package ships. Keep an eye on the mail!

I'm having problems with my tracking number:
Sometimes it takes the courier 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to via enquiry@caci.co.nz and we will do our best to help you. 

How can I edit my shipping address?
If your order is shipping to an incorrect address or you want to change where it is being shipped to, please use your tracking link to adjust your address via Courier Post or email enquiry@caci.co.nz

Effective Date: 6 October 2021

Introduction
We know that you care about your personal data and how it is used, and we want you to trust that Fab Group NZ uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

As you read our Notice, please keep in mind that it applies to Fab NZ Ltd as defined below.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email to enquiry@caci.co.nz

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first.

Who is collecting my information?
Any personal information provided to or collected by Caci in New Zealand is collected and held by Fab NZ Limited (as the authorised distributor of Caci in New Zealand), and any company directly or indirectly owned and/or controlled by Fab NZ Limited and its related companies (whether incorporated in New Zealand or elsewhere) that you are interacting with or have a business relationship with (hereinafter referred to as “Fab Group NZ”, “we”, “us” or “our”).

This Privacy Notice also applies to Fab Group NZ’s marketing content, including offers and advertisements for Fab Group NZ products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

What information is being collected?
We are collecting Personal information. Personal information under the Privacy Act 2020 means information about an identifiable individual.

We may collect personal information from a variety of sources. This includes:

• Personal information you give us directly;
• Personal information we collect automatically; and
• Personal information we collect from other sources.

You may be asked to provide your personal information when you are in contact with us. Fab Group NZ entities may share this personal information with each other and use it in a manner and for any purpose consistent with this Privacy Notice.

How are you collecting my personal information?
We may collect personal information from a variety of sources. This includes:

• Information collected directly.
  We collect information about how you use our services and products, such as when you:
• Information collected automatically.
  We also receive and store certain types of personal information whenever you interact with us online such as:

To collect this information, we may use cookies, web beacons, and similar technologies. A cookie is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A web beacon, also known as a pixel tag, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include but is not restricted to:

• Purchases or uses of our services on our Platform or relevant third-party platforms;
• URLs that refer visitors to our Platform;
• Search terms used to reach our Platform;
• Details about the emails we send, such as opens, clicks, and unsubscribes;
• Details about the devices that are used to access our Platform (such as IP address, browser information, device information, and operating system information);
• Details about your interaction with our Platform (such as the date, time, length of stay, and specific pages accessed during your visits to our Platform, referral activity, and which emails you may have opened);
• Usage information (such as the number and frequency of visitors to our Platform).
• We may associate this information with your account if you have one, the device you use to connect to our Platform, services, or email or social media accounts that you use to engage with Fab Group NZ.

For more information about how we use cookies and how to manage or block them, please refer to the “Cookies” section below.

• Information collected from other sources.
  We collect personal information from other sources including from our franchisee clinics, our trusted partnerships with third-parties and where we operate Fab Group NZ accounts on third-party platforms. This includes but is not limited to:

How do we use your information?
We collect, use and disclose your personal information only for specific and limited purposes. For example:

• To process your payments, if you purchase Fab Group NZ products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
• To provide you with the goods, services and/or information you have requested;
• To process your purchases of a Caci membership or similar treatment purchase;
• To process and answer your inquiries or to contact you to answer your questions and/or requests;
• To develop and improve Fab Group NZ products, services, communication methods and the functionality of our websites (including the Platform);
• For the purposes of competitions or promotions that you have entered;
• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
• To manage our everyday business needs, including regarding your participation in our contests, sweepstakes or promotional activities or request;
• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise, or when using the Platform;
• For internal training and quality assurance purposes;
• For the business operations and activities of our franchisees, and for the management and support of our franchisees in our role as a franchisor;
• For processing any employee or franchisee application;
• To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
• To provide personalised products, communications and targeted advertising as well as product recommendations to you from Fab Group NZ brands on Fab Group NZ sites (including the Platform), and via third-party websites.

We also create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal information in one or more segments.

Additionally, Fab Group NZ processes your personal information also using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal information.

Online Advertising & Third-Party Data

Advertising and Analytics Services Provided by Others
We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about your use of our services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Fab Group NZ and others to, among other things, analyse and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our services and other websites, and better understand your online activity. For details about these types of cookies, and how to manage or block them, see the “Cookies” section below.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Cookies
We use cookies and similar technologies for the following key purposes:

• To recognise your computer or device and greet you each time you visit our websites (including the Platform), without bothering you with a request to register or log-in;
• To keep track of products or services you view, so that we can send you, directly or through third parties, news about those products or services or other similar or related products or services from across Fab Group NZ that we think you may be interested in;
• To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate;
• To research our users’ habits so that we can improve our products and services;
• To operate our websites efficiently with a high level of functionality;
• To measure the effectiveness of our marketing initiatives;
• To learn about your preferences so that we can present you with web content and advertising that is relevant to you;
• To measure the number of advertising referrals we have received to our websites from other websites;
• To produce data on web traffic and customer web activity through our website or apps.

While we use cookies to improve our customers’ on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings, however, your experience may be affected.

Who will my information be shared with?

• As a business, Fab Group NZ shares your personal information internally and with selected third-parties in the following circumstances:Third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process this personal information in accordance with this Privacy Notice and as permitted by applicable privacy laws and regulations.

Franchisees
Many of our clinics are individually owned and operated by franchisees who are independent of Fab Group NZ. We and our franchisees may share any personal information collected with each other, and each use such personal information, for the purpose for which the information was collected or for any purpose set out in this Privacy Notice, including to enable us and/or our franchisees to provide products and services to you, and to enable us and our franchisees to conduct our business generally.

Contests, sweepstakes or promotional activities
We will collect personal information provided by you if you participate in our contests, sweepstakes or promotional activities. We collect this information in order to conduct the contest, sweepstake or promotional activity. We may disclose such information to third parties, such as agents, contractors, service providers and prize suppliers to conduct the contest, sweepstake or promotional activity. We may also use and disclose this information as set out in this Privacy Notice. Entry is conditional on providing this information. If the information is not fully supplied the entry may be void.

If you provide us with the names and contact details of any other people that you would like to have participate in our contests, sweepstakes or promotional activities, we will also collect this information.  You promise that you have their permission to provide us with this information and for us to use if for this purpose. 

How do we protect your personal information?
Fab Group NZ takes the security of your personal information very seriously. We take reasonable technical and organisational precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise) personal information wherever possible.

What are your rights?
Under the Privacy Act 2020, you have certain rights to access, and request the correction of, personal information that we hold about you. You can find out more information about your rights on the Privacy Commissioner’s website (https://www.privacy.org.nz/). You can exercise your rights by sending an email to enquiry@caci.co.nz.

Your request will be processed in accordance with the Privacy Act 2020.

If you make an access request, we will ask you to verify your identity. There may be instances where we refuse to grant you access to the personal information we hold (based on a ground contained within the Privacy Act 2020). If that happens, in most circumstances we will give you written reasons for any refusal.

We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.

If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. We may not agree that the information requires amendment. If we do not agree to amend the information, you may ask that we attach a statement of correction to our records, and if reasonable, we shall do so. Registered users of our website can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.

Further information and advice about your rights can be obtained from the New Zealand Privacy Act 2020.

How do you contact Fab NZ Ltd?
The general point of contact for you for any privacy queries you may have is enquiry@caci.co.nz.

If you have any questions or concerns about Fab Group NZ’s Privacy Notice or any privacy related matter or if you would like to make a complaint about a possible breach of applicable privacy laws, please do so by sending an email to enquiry@caci.co.nz.

How do we keep this notice up to date
We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we may provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

Additional Privacy Terms or Notices
In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.

Commercial electronic messages & Marketing Communications
If you provide us with electronic contact details, you agree that we may send you commercial electronic messages (e.g. texts and emails) for any of the purposes set out in this Privacy Notice. 

By registering on the website or submitting a booking request, you consent to receiving marketing and promotional communications from us by way of electronic messages. You can unsubscribe at any time.

Consequences for failure to provide
Failure to provide necessary personal information when requested may result in us not being able to provide you with products and/or services, and may result in you not being able to access certain features of the Platform.

By signing up to any of our Membership and treatment plans at Caci, you get access to easy weekly, fortnightly or monthly payment options debited directly from your account through our direct debit provider, MSL (Membership Services Limited).

Our treatment plans include:
• Skin Conditioning Treatments
• Advanced Skin Treatments
• Laser Hair Removal
• Botox®
• Xeomin®
• Juvederm®
• Dermal Filler
• Profhilo®
• Body Shaping

How does it work?
Payments are debited directly from your account by MSL and you have until the end of your treatment programme to pay off the total of your balance.

You can choose to schedule the payments either weekly, fortnightly or monthly depending on what option suits you best.

Payments will continue for the duration of your chosen treatment programme and the total length of time will differ depending on which plan you are on. For example, payments for Reformaskin or Amerase are ongoing for as long as you continue having treatments (similar to a gym membership), while other plans such as Freedom or ChillSculpt have a payment schedule spread over 48 weeks.

When does the payment plan start?
If you have chosen to sign up to a treatment plan at Caci, the payment plan will be set up at the time of your consultation in the clinic. Exactly when the first payment is taken out will depend on the treatment plan, but typically, this will be from 1-4 weeks after your consultation.

Is a deposit required?
If you choose to sign up to a Treatment Plan at Caci, you will need to pay your first month's installment in clinic. This will be confirmed during your consultation with a Treatment Co-ordinator.

Do I need to bring anything to the consultation?
To set up a payment plan with MSL, we will need a form of photo ID and your bank account information.

What happens if I need to cancel a payment, or put my payment plan on hold?
If you have any questions at all about your payment plan and/or schedule, contact your clinic directly and they will notify MSL for you.

Are there any fees involved?
There are no interest fees charged as part of your Membership, but there are some smaller costs involved when paying through a payment plan. These are as follows:

Set Up Fee - $10.50, A one-off fee established at the time of joining MSL.

Transaction Fee, Charged per direct debit transaction. If you are signed up to multiple treatment plans that are debited on the same day, you will only be charged a single transaction fee.

Bank Account - $1.88

Dishonour Fee - $15.00, Failed payment fee charged only if a payment defaults by your bank.

Pay for your order in four payments, every 2 weeks. Always interest-free.*

How does it work?
1. Ask to use Afterpay at the counter or choose this option online

2. Using the Afterpay app, you will guse your Afterpay card to make payment.

3. You're done! Enjoy your product. Payments will be taken each week automatically

Find out more about paying with Afterpay here.

We offer multiple finance options with Q Card in clinic:

• 12 months interest free* or
• 18 months interest free**

On all services of $200 and over, so you can get access to a full range of services when you want it. 

For more information, visit www.qcard.co.nz

*12 Months Interest Free

12 months interest free is
available on Long Term Finance (LTF) for treatments and services $200 & over. Offer is ongoing. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period.  Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

*18 Months Interest Free

18 months interest free is available on Long Term Finance (LTF) for treatments and services $200 & over. Offer is = ongoing. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period.  Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

Credit Card
We accept all major credit cards including Visa, Mastercard and Farmers Finance Cards. Selected clinics also accept Diners Club and American Express - please contact your clinic if you have any questions.

Eftpos and Cash
All of our clinics also accept Eftpos and cash.

Gift Vouchers
Treat someone to a Caci gift voucher so they can enjoy their favourite treatment with us. Gift vouchers can be purchased over the phone, in clinic, or online here.

When you come to Caci and sign up to a membership with us, you will also sign a Membership Agreement. By purchasing your membership online (Pay it off or Pay it now) you are agreeing to the terms of this Membership Agreement.

Updated: May 12 2026

Membership Agreement

We need to make sure you understand the terms of this agreement. Throughout these terms references to ‘you’ and ‘your’ are to you, the purchaser of the Membership.

You have agreed to purchase a Membership from Caci (Caci location) starting from the Membership Start Date: (date will be inserted here).

Definitions and Interpretation

“Agreement” means this Membership agreement, including any schedules or documents expressly incorporated by reference.

“Caci” means the Caci clinic from which you purchased your Membership.

“Membership” means the membership arrangement between you and Caci for the ongoing provision of products and services in accordance with the Treatment Plan(s) and agreed subscription payment.  

“Treat Menu” means the list of treatments and services for which Treats may be redeemed, as updated from time to time.

“Treatment Plan(s)” means the personalised plan or plans, services and recommended schedule and products prepared for you by Caci from time to time.

“Treats” means the reward entitlements earned under your Membership and redeemable in accordance with the Treat Menu and this Agreement.

“Working Day” means a day other than a Saturday, Sunday or public holiday in Auckland, New Zealand.

Membership Overview

1. Your Membership includes:

a. Personalised Treatment Plan(s)
b. Access to membership pricing;
c. Access to membership benefits and Treats; and
d. 10% off Skinsmiths skincare products.

2. Membership is a subscription-based arrangement designed to achieve results over time in accordance with Treatment Plans.  It is not designed to be used to pay for individual treatments.

3. Treatments, services and inclusions within a Treatment Plan shall be delivered over time based on Caci advice and availability. Caci may adjust your Treatment Plan from time to time in consideration of clinical requirements, programme optimisation and/or safety considerations.

4. A summary of your Membership and Treatment Plan(s) shall be provided alongside this Agreement.

Your Membership

5. You acknowledge that you will achieve the best results by following the Treatment Plan as advised by Caci, and follow any prescribed before and aftercare. You should attend regular check-ins as may be recommended by Caci from time to time.

6. You must follow all before/aftercare guidance, which are important for the success of your Treatment Plan. Caci do not take responsibility for any issues arising out of your non-compliance with these instructions.

7. You must tell Caci if there are any changes to your medical circumstances that may affect your ability to continue with your Membership (for example, new medications or pregnancy). Caci may adjust, change or decline to provide treatment based on your medical circumstances or any other considerations that are relevant to your well-being.  

8. You acknowledge that individual results from treatments may vary and no specific outcome or result is guaranteed. Results will vary depending on individual factors, including adherence to aftercare instructions, medical history and lifestyle.

9 Caci may refuse, suspend or discontinue any treatment at any time where Caci reasonably considers that:
a. The treatment is not clinically appropriate or safe for you;
b. You have not followed required pre or post treatment instructions; or
c. Continuing treatment may pose a risk to your health and safety or the health and safety of Caci’s staff.

Where treatment is discontinued for these reasons, Caci will act reasonably in reconciling your Membership in accordance with this Agreement.

10. You must give at least 24 hours’ notice to cancel or reschedule a Membership appointment, using th clinic contact details at www.caci.co.nz. If you cancel or reschedule on the day of the appointment, or do not attend without giving required notice, you acknowledge this results in lost time for Caci. In these circumstances, you agree that you have forfeited the cost of the treatment or Treat (as applicable) from your Membership allocation.

11. Your Membership is not transferable to another person.  

12. You may transfer clinics subject to the prior written approval of your intended new Caci clinic. This shall be subject to availability of other clinics. Where you transfer clinics, your personal information will be shared with your new clinic.

13. If your Membership has a fixed term and you have not used all your treatments by the end of the term, these must be used within 6 months of the Membership end date. If you do not use the treatments within this timeframe, and there have been reasonable attempts made by Caci to service the scheduled treatments, you accept these treatments will be void and no refund will be provided for the unused treatments or Membership balance.

14. If your Membership is interrupted by an event of force majeure or causes beyond Caci’s reasonable control, Caci shall not be liable for any delay or change caused by such event. Services or treatments outstanding will be delivered when reasonably possible.

My Membership Treats

15. The Membership entitles you to earn Treats, which can be spent on services included in the Treat Menu (as updated from time to time).  You will earn 1 Treat for every $500 paid on your Membership (excluding any amount paid to toward a treatment plan for skincare and skincare products).

16. Payments made via direct debit or credit card will be attributed to your Treats balance seven working days after the payment date.

17. Treats can only be redeemed at the clinic at which they were earned. Treat bookings shall always be subject to availability.

18. Treats expire 12 months from the date of issue or at the time of cancelling your Membership with Caci (whichever is earlier). Treats cannot be used as part payment for other services outside the Treat Menu except for where a Treat is redeemed for a treatment voucher.

19. Treats bookings must be booked and used before their expiry.

20. Treats are not redeemable for cash. Treat bookings can only be made if a Treat is available for redemption at the time of booking. Bookings cannot be scheduled in advance of Treats being earned.

21. To cancel or reschedule a Treat booking 24 hours’ notice is required. Failure to provide 24 hours’ notice may result in the Treat being forfeited.

22. Limit of one skincare/treatment voucher to be redeemed per transaction. Treats cannot be combined with other vouchers or discount codes.

23. Treats may be gifted to another person; however, they must be redeemed at the clinic where they were earned, before the expiry date. Gifting must be arranged through the clinic.

24. Caci reserves the right to withdraw, cancel or vary Treats at their discretion to reflect operational or commercial requirements, on at least 30 days’ notice to you.

25. Treats may be allocated in advance for convenience, but are earned progressively based on completed treatments and payments.

26. If you cancel your prepaid fixed term Membership and qualify for a refund, a reconciliation will be carried out at the time of cancellation to compare the amount paid under your Membership against the value of any Treats used. If you have used Treats to which you were not entitled, based on the amount spent (where Treats have been allocated in advance but not ultimately earned on the qualifying spend basis), the refund will be reduced to reflect the full retail price of those Treats.

Minimum Term

27. Subject to the cooling off period specified in clause 30, all Memberships are subject to a minimum term of three (3) months (“Minimum Term”).

28. Any cancellation of a Membership during the Minimum Term shall be subject to the cancellation provisions at clause 35, but any reconciliation shall take into account the cost of treatments at normal prices (not Membership rates).

29. Following the expiry of the Minimum Term, the Membership shall continue on an ongoing monthly basis until or unless cancelled in accordance with this Agreement.

Cooling Off Period

30. If you change your mind within 7 days from the Membership Start Date, you may cancel the Membership by notifying Caci in writing (including by email). Cancellation shall take immediate effect when that notice is received.  If your Membership is cancelled within this period, a refund will be issued within a reasonable time of an amount equal to the Membership payments made by you less the amount of any products or services used by you up to the date of cancellation.

Suspensions

31. You may place your Membership on pause with written notice following the expiry of the Minimum Term, for a minimum of 30 days and a maximum of ten months. At least one payment toward the Membership must have been made before your Membership can be placed on pause. Suspensions cannot be backdated.

32. While your Membership is on pause, you cannot access any Membership services or benefits.

33. Payments will automatically resume on your next scheduled payment date at the end of the pause period.

34. Subject to clause 27, your Membership must be active for a minimum of 30 days before it can be placed on pause again.

Cancellations

35. If you wish to cancel your Membership, you must give Caci at least 7 working days’ written notice before the cancellation can be processed. If you do not provide the required notice, payments shall continue until written notice is received.

a. On cancellation,  Caci will reconcile your account by calculating the value of any treatments and products you have received at the Membership rate, and setting this off against payments made. You will be responsible for any outstanding balance or entitled to a refund if your payments exceed the value of the treatments received. Any retail products (including skincare) are non refundable, whether or not theyhave been used.

b. If you cancel your Membership for any reason (including a change of mind, relocation, or personal circumstances), any refund provided will be issued as a Caci gift voucher, unless otherwise required by law. Caci Gift vouchers can be redeemed for any Caci treatment or skincare product at any of our in clinic locations nationwide in accordance with their terms. Treats earned through your Membership are non-refundable and will automatically expire when your Membership is cancelled.

36. You are responsible for keeping your contact details up to date. If you do not visit your Caci clinic and cannot be contacted for a period of 6 months, despite reasonable attempts by Caci to reach you via phone, text message, and email, your membership may be cancelled by Caci on 30 days’ written notice. On cancellation under this clause:

a. You remain responsible for any outstanding balance, or entitled to a refund if payments exceed the value of the treatments received;

b. any amount owing to you will be held in a credit account for a further 6 months; and

c. if you do not contact Caci within that period, the credit will expire and will not be refunded. Any unpaid amounts owing may be referred to debt collection where appropriate.

Payment Terms and Default

37. Payments will be payable
for the duration of the Membership at the frequency agreed under the Caci payment authority. Fixed term Memberships may be prepaid in full at the clinic.  

38. Payments are processed through a third party provider nominated by Caci.  You are responsible for managing your direct debit or credit card payments in accordance with that provider’s terms.  

39. An initial setup fee and a fee for each payment transaction made under the Membership will apply, as specified in the Caci payment authority.

40. You commit to making the payments specified in the payment authority documentation.

41. You must notify Caci in writing of any changes to your payment details at least 3 Working Days before the next scheduled payment.

42. If a payment is missed (including if the payment is unable to be processed on the card on file), fees may apply. You are responsible for any reasonable costs incurred by Caci as a result of your default, including administration and debt recovery costs.

43. If a missed payment is not resolved within 14 days, Caci may terminate your Membership, and any outstanding amounts will become immediately due and payable.

44. Caci’s payment provider will make reasonable efforts to notify you of failed payments using the contact details you have provided.

Use of Personal Information

45. Caci collects, uses, discloses and stores personal information in accordance with the Privacy Act 2020 and Caci’s privacy policy, available at caci.co.nz. By entering into this Agreement, you acknowledge that you have been informed about how your personal information is handled. 
 

46. Caci (the franchisee specified in this Agreement) and Fab NZ Limited (as franchisor) hold personal information about you, including information you provide to Caci, forms you complete, treatment photos and any medical information you may provide from time to time. This information is collected and used for lawful purposes connected with providing treatments and services, administering your membership, communicating with you, and maintaining appropriate clinical, professional and legal records.

47. Your information may be shared between Caci, Fab NZ Limited, and other Caci‑branded clinics or related entities where reasonably necessary to provide services to you, administer your membership, ensure continuity of care, or comply with legal or regulatory obligations.

48. If you do not provide requested personal or health information, Caci may not be able to provide requested services.

49. Under the Privacy Act 2020 and the Health Information Privacy Code 2020, you have the right to access and request correction of your personal and health information, and to request details of any organisations to which that information has been disclosed.

50. Caci may assess your eligibility to pay for your Membership by a recurring debit or credit card payment, by conducting a credit check. Where you have requested to make payment by debit or credit card, you consent to Caci collecting, using and disclosing your personal information for the following purposes:

a. Verifying your information, including your driver’s licence, with third parties and third party databases for purposes related to administering your Membership with us, including for fraud prevention and complying with the Anti-Money Laundering and Countering Financing Terrorism Act 2009;

b. Carrying out a credit check with a credit reporting agency to determine whether or not you may pay by direct debit or credit card (including debt collection); and

c. Any such other purpose as may be required by our payment authority form or by relevant agencies.

51. The credit reporting agency used by Caci may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose your information to their subcontractors or related parties for the purpose of credit checking or debt collection or for any other lawful purpose.

52. If Caci reasonably determines that you do not meet its credit criteria, Caci may decline to offer, continue or renew your Membership on a subscription payment basis, or require an alternative payment method.

53. Debt recovery including appointing an agent to collect any outstanding debts and listing defaults with a credit reporting agency.

General

54. Caci may from time to time update:

a. clinic rules and policies;

b. available treatments, services and membership benefits; and

c. pricing for memberships, treatment plans, treatments, services and retail products.

Caci will give reasonable notice of any changes, and at least 30 days’ notice where prices or services/treatments are changing.

The most up-to-date terms and conditions are available at caci.co.nz.

55. Except as expressly provided in clause 54, this Agreement may only be changed in writing with the agreement of both parties.

56. If any provision of this Agreement is held to be invalid, unlawful or unenforceable, that provision will be severed and the remainder of the Agreement will continue in full force and effect.

57. Caci may assign or novate all or any of its rights or obligations under this Agreement to any other person without obtaining your prior written approval.

58. To the maximum extent permitted by law and subject to clause 60, Caci will not be liable for any indirect, consequential or incidental loss arising out of or in connection with your Membership.

59. Except as required under the Consumer Guarantees Act 1993, and subject to clause 60, Caci’s total liability to you in connection with this Agreement is limited to the amount paid by you for the relevant Membership in the 6 months preceding the event giving rise to the claim.

60. Nothing in this Agreement is intended to limit or exclude any rights or remedies you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be lawfully excluded. Where the law allows, Caci’s liability under those Acts is limited to the fullest extent permitted by law.

61. All notices and other communications required or permitted under this Agreement shall be in writing and shall either be delivered personally, sent by registered post, or sent by email or text message. A notice will be considered delivered:

a. when delivered personally, at the time of delivery;

b. when sent by email or text message, at the time it is successfully sent to the most recent email address or mobile phone number provided (or if sent outside business hours, at 9am the next Working Day); or

c. when sent by registered post, three Working Days after posting.

63. This Agreement supersedes all prior agreements, representations and understandings between us relating to your Membership. By entering into this Agreement, you authorise us to charge and process all fees and charges in accordance with its terms (including as may be provided under a Caci payment authority document). You acknowledge that any goods, services or treatments made available to you may be subject to additional terms and conditions notified to you from time to time. To the extent of any inconsistency, this Agreement prevails.

63. This Agreement is governed by the laws of New Zealand, and the parties irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.

Your Skin Treatment Plan
Your Membership at Caci may include the following Skin Treatment Plans and Treatment options as outlined in the Membership Table (Page 1): Prep/Maintain Skin Treatment 30 or 60min: Hydradermabrasion, Microdermabrasion, Sonophoresis Skin Infusion, LED Light Therapy, Blemish Control Facial, Dermaplaning, Rapid Resurfacing Peel, Retinol Power Peel, Skinsmiths B12 Hydrating Facial.

Signature Skin Treatment: Signature Peel, Signature Laser Facial, Non Surgical Facelift

Advanced Microneedling, Variable Pulsed Light, Intense Pulsed Light

Advanced Fractional CO2 Laser

Laser Skin Rejuvenation Spot Treatment

Add On Prep/Maintain Skin Treatment 15min: Microdermabrasion, Hydradermabrasion, LED Light Therapy, Sonophoresis Skin Infusion, Dermaplaning

The number and combination of Skin Treatments in My Membership can be adjusted. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments).

Your Cosmetic Injectables Treatment Plan
Your Membership at Caci may include the following Cosmetic Injectables Plans and Treatment options as outlined in the Membership Table (Page 1):

Neuromodulator: Botox, Xeomin

Dermal Filler: Belotero Shape, Belotero Contour, Belotero Balance, Belotero Intense, Belotero Volume, Juvederm Ultra, Juvederm Ultra Plus, Juvederm Voluma,

Sunekos, Profhilo Classic, Profhilo Structura, Illuma Luna

Your Caci Registered Nurse will decide, after consultation with you, on the dosage and placement of the product.
The number of cosmetic injectables units/treatments in

My Membership can be increased if I require more (after consultation with a Caci Registered Nurse). This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments).

Your Body Shaping Treatment Plan
Your Membership at Caci may include a Body Shaping Treatment Plan that entitles you to a set number of ChillSculpt® treatments, as outlined in the membership table (Page 1).

Caci does not guarantee results. Results vary between clients. Best results are achieved when combined with a healthy lifestyle and diet.
For best results, Caci recommends 6+ treatments per body area treated.
ChillSculpt® treatments must be a minimum of 5 weeks apart, when treating the same body area.

The number of ChillSculpt® treatments My Membership entitles me to can be increased should I require more. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts).

I understand that photos and body measurements (including weight) is required to be taken before the initial treatment and at subsequent review appointments.

I understand that before I am able to start My Body Shaping Treatment Plan, I will have a consultation with the Registered Nurse to assess and confirm suitability and eligibility for treatment.

Your Laser Hair Removal Treatment Plan
Your Membership at Caci may include a Laser Hair Removal Treatment Plan that entitles you to a set number of Laser Hair Removal treatments, as outlined in the membership table (Page 1).

I understand and acknowledge that:
Some hair and skin colours may not be treated; A Fitzpatrick Assessment will be completed to assess my suitability for treatment.
Some underlying medical conditions or hormonal influences may adversely affect the opportunity of long-term results. Your Treatment Provider will guide you and a Ferriman Gallwey Assessment may be used to assess hormonal influence of hair growth.
If I am having 2 or more areas treated, the treatment cycle may differ, and I must keep to their recommended treatment intervals.
I must keep to the recommended treatment intervals.
Progress photos are required to be taken before the initial treatment and at subsequent appointments.

The number of Laser Hair Removal treatments in My Membership can be increased if I require more. This will incur a consequent increase in the price of My Membership (which can be paid either by a one-off lump sum or an increase in the regular direct debit payment amounts, which may incur an additional deposit and an increase to direct debit payments).