Updated: April 2026

The Program

The primary goal of Caciverse is to reward Caci team members. Individuals may be entitled to the Incentive (defined below) upon attainment of the goals and objectives (stipulated below). The Program may be referred to as Caciverse (“The Program”).

Eligible Participants

The Program is open to Caci clinic employees in New Zealand ("Participants"). It is a Caci clinic owners responsibility to notify FAB Group of new employees and any employees that have left their employment.

Through their participation in the Program, Participants are deemed to have accepted these Terms and enter into a binding agreement with FAB Group. If a Participant does not wish to accept these Terms, they should refrain from participation. If, during the Program Period, the Participant’s status changes so that they are no longer eligible to participate in the Program, they will be excluded from the Program. After 12 months of inactivity/engagement with the site your account will be disconnected.

Program Award

Participants who fully and completely meet the Program Requirements will be eligible to receive the Program award: points towards sales and targets ("Award"). Points earned are only valid for approved activities as outlined on the Caciverse website. Points will be awarded once each activity is completed and verified by FAB Group. Points will not be awarded until this time.

Terms and conditions for individual points earning activities are detailed on the Caciverse account home page. 

Program Reward

Additional terms relating to the prizes “Rewards” apply; and is subject to further terms and conditions relating to its use, or manufacturer’s warranty or guarantee.

Participants can redeem their points in the Caciverse store. At checkout participants can use their points and/or dollars to purchase products. The orders will be sent to the participants logged clinic only. 

Product Store

Nothing in these terms and conditions is intended to exclude, restrict, or modify rights which you may have under any law and consumer guarantees relating to goods or services which may not be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to Your Consumer Rights, the Promoter is not liable for any loss or damage however caused (including by negligence), suffered, or incurred in connection with the Promotion or rewards. Any condition or warranty which would be implied by law into these terms and conditions is excluded.

Leaderboard Reward

Procedure for breaking ties

In the unlikely event of a tie in scoring after conclusion of the FAB Group Judging Phase, a winner among the tying Entries will be selected based on the earliest date of points received. Judges reserve the right in their sole discretion to select fewer than the stated number of winners if there is an insufficient number of eligible Entries, or an insufficient number of eligible Entries meeting the minimum Judging Criteria.

Winner selection and notification

Potential winner(s) will be determined by the end of the first week of the next month and are notified by the end of the following month by email via their registered member details provided.

If a potential winner cannot be contacted, is contacted and does not respond in a timely manner with all required information, or fails to claim the prize as directed within the time allotted following attempted notification, refuses the prize, is ineligible to accept the prize, is otherwise not in compliance with these Official Rules, or if the attempted prize notification is returned as undeliverable, then the prize at issue will be forfeited and, at FAB Group sole discretion, not awarded or awarded to an alternate winner with the next highest‐ranking Entry based on judging.

A Participant is not a winner, even if a prize notification is received, unless and until the Participant’s eligibility and the potential winning Entry has been verified and the Participant is notified that verification is complete. Potential winners must continue to comply with these Official Rules.

 Reward(s) Error Policy

This Reward(s) error policy (the “Reward Error Policy”) applies to each Participant in Caciverse Accidental typographical errors sometimes occur in Reward(s) descriptions or values. In this event, FAB Group reserves the right to notify you of the correct description or value before Reward(s) is shipped. The Reward(s) Error Policy requires prompt mitigation and recovery of all Reward(s)s issued in error for any reason; including, but not limited to data inaccuracy, inaccurate Reward Points’ valuation, processing error or miscommunication. The Reward(s) Error Policy requires immediate steps be taken to mitigate loss by reversing Reward Points deposited to Participant accounts in error, placing a hold on delivery and fulfilment of Reward(s), and/or cancelling Reward(s) orders. As a result of error mitigation steps, a Participant may have a negative Reward Points account balance. A Participant can restore his or her Reward Points’ account to a positive balance by receiving further Reward Points; or, participants may elect to be credited Reward Points by returning Reward(s) previously received by the Participant.

If a Participant attains Reward(s) through the Caciverse program in a way that contravenes the program terms (this may be via a technical error or security vulnerability exposed by the participant) then FAB Group reserves the right to notify you of the correct description or value before Reward(s) is shipped. Where incorrect Reward(s) are received by the Participant before the error is discovered, FAB Group reserves the right to cancel or reclaim the Reward(s) where possible.

Program Requirements and Claims

• FAB Group will provide the Award to a Participant who meets the Program Requirements and has made a Claim for the Award. The Program Requirements are as follows: Eligible Partners are required to register their inclusion in the program at the Caciverse Website.
• Any persons found to have manipulated data will incur serious consequences which could include having their account suspended or deactivated and the surrender of all points earnt.
• To have a valid claim for the Award, the Participant must be in good standing with FAB Group at the time of the claim, must not be in breach of these Terms or any other agreement that they have in place with FAB Group and must demonstrate to FAB Group’s satisfaction that they have fully and completely met the Program Requirements ("Claim"). For a Participant’s Claim to be valid, it must also be made in accordance with these Terms and all terms contained in the Program materials and, where applicable, the relevant Partner Program.

General Terms

• Unless a different governing law is stated to apply in the specific terms of a Program, the terms and conditions of the Program are governed by the laws in New Zealand as applicable.
• No exceptions to the Program will be allowed. FAB Group has the right to deny all claims that do not meet the criteria and requirements outlined in the Program.
• FAB Group reserves the right to modify, extend or discontinue the Program, in whole or in part, at any time and without further notice. Without limiting the generality of the previous sentence, the eligible FAB Group products and/or services included in the Program may be changed or substituted at any time.
• FAB Group reserves the right to automatically payout rewards to Participant throughout and/or at the end of the program period.
• The Program may not be combined with any other FAB Group offer, incentive or promotion, unless otherwise stated in the Terms.
• All sales are calculated in NZD.
• FAB Group has the right in its absolute discretion to deny any claim to entitlement under the Program and/or may prohibit a Participant from participating in the Program where FAB Group (in its absolute discretion) determines that such Participant is attempting to undermine the legitimate operation of the Program by cheating, hacking, deception or other unfair playing.
• All decisions by FAB Group are final.
• The Program is void to the extent prohibited or otherwise restricted by applicable local law. If a portion of the Program is found to be prohibited or otherwise restricted by applicable local law, only that portion of the Program will be void.
• FAB Group and all their respective officers, directors, employees, representatives, and agents will have no liability to, and will be held harmless by a Participant making a Claim under the Program, for any loss, damage or liability directly or indirectly related to the acceptance, possession, delivery, use or misuse of any matter or thing awarded under the Program.
• Any disputes, legal claims and causes of action arising out of or in connection with the Program will be resolved individually, without any resort to any form of class action.
• FAB Group is not responsible for any lost, late, or misdirected mail (including email) nor for any errors, omissions, interruptions, defects, or delays in any technical platforms or means of electronic transmission used in the publication or Participation of the Program. By signing up to the Program, you have opted-in to receive marketing communications from FAB Group Individuals can unsubscribe to marketing communications at any time.”
• If FAB Group collects any personal data of a Participant because of their participation in this Program, FAB Group will deal with that data in accordance with its Privacy Policy.
• FAB Group will have no liability to any Participant or other person under the Program or otherwise for lost profits, loss of use, lost or corrupted data, loss of goodwill or for any incidental, indirect, special, or consequential losses or damages arising in connection with or under the Program and/or the Program terms and conditions, even if FAB Group has been notified of such losses or damages.
• Any FBT liability is the responsibility of the Individual Partner Representative “Participant”. Consequently, it is solely the Individual Partner Representative's responsibility to report and pay all applicable taxes or duties that may be required under any appropriate laws related to the Incentive(s) he/she receives. The Individual Partner Representative may consult his/her own tax advisor with any question or concern about the taxes that apply to him/her in relation to this Program.
  

Upon registration, Partner is indicating that a representative of the Partner with the authority to bind the Partner contractually has read and agreed to the terms and conditions of this Agreement and The Program.

Tier 1
Caci Blenheim
Caci Hastings
Caci Hamilton East
Caci Lower Hutt
Caci Levin
Caci Merivale
Caci New Plymouth
Caci Oriental Bay
Caci Pukekohe
Caci Ruahine St PN
Caci Rolleston
Caci Rotorua
Caci Taupo
Caci Tauranga
Caci Queenstown

Tier 2
Caci Cambridge
Caci Epsom
Caci Fielding
Caci Kerikeri
Caci Lunn Ave
Caci Masterton
Caci North West
Caci Nelson
Caci New Lynn
Caci Papamoa
Caci Rangiora
Caci Rototuna
Caci Takapuna
Caci Whanganui
Caci Whakatane
Caci Whangarei

Tier 3
Caci Birkenhead
Caci Dunedin CBD
Caci Gisborne
Caci Kapiti
Caci Karaka
Caci Kumeu
Caci Marshland
Caci Napier
Caci Ponsonby
Caci Porirua
Caci Riccarton
Caci Rosedale
Caci St Lukes
Caci Te Puna
Caci Te Rapa

Tier 4
Caci Botany Junction
Caci Ellerslie
Caci Ferrymead
Caci Greymouth
Caci Howick
Caci Kohi at Eastridge
Caci Manukau
Caci Mt Maunganui
Caci Newmarket
Caci Onehunga
Caci Orewa
Caci Queen St PN
Caci Silverdale
Caci Thorndon
Caci Upper Hutt

Tier 5
Caci Albany Don McKinnon
Caci Ashburton
Caci Beachlands
Caci Cromwell
Caci High St
Caci Hobsonville
Caci Invercargill
Caci Kensington
Caci Matamata
Caci Newtown
Caci Petone
Caci Seatoun
Caci Te Awamutu
Caci Wynyard Quarter
Caci Warkworth

July - September: Injectables Focus

HOW DO I WIN?
We’re keeping things simple: The clinic with the highest number of booked and completed treatments in each tier will win the injectable incentive for that tier.

AVAILABLE CACIVERSE POINTS PER WINNING CLINIC TIERS 1–5
Sunekos 200,000
Profhilo 100,000
Botox 300,000
Illuma Luna 100,000

Eligibility:
Open to all clinics across the network.
A clinic may win multiple incentives within their tier.
The products must be sold at full RRP or at a nationally advertised package/price (where relevant).
Incentive values are for all booked and completed sales made within the three-month period – 01 July - 30 September 2026.

Tracking & Verification:
Sales must be accurately processed in the POS system for correct allocation.
Progress updates and winner announcements will be shared on Caciverse, with key milestones posted on Viva Engage.
Points will be allocated at the end of period – w/c 05 October 2026.

T&Cs:
All standard Caciverse T&Cs apply.
Incentives run 01 July until 30 September 2026.
How each incentive is split within each winning clinic is at the Business Partner’s discretion.

July - March: Skincare Incentive
Because skin health doesn’t stop at the clinic door.
Keep supporting results at home and keep winning.
This incentive has an incredible 1.9 million points available across individual and clinic categories.

Better yet, every point earned could help move you closer to a podium finish at the 2027 Caci Awards.

Available incentives per each tier (1–5):
For the highest units of skincare sold*

One clinic incentive of 300,000 points for the period 01 July – 31 March 2027.

One individual incentive of 10,000 points each month from July 2026 to March 2027.

Eligibility:
Open to all clinics across the network.
Only products with a minimum RRP of $30 are eligible.
Only Skinsmiths and Murad products are eligible.

Tracking & Verification:
Sales must be accurately processed in the POS system for correct allocation.
Progress updates and winner announcements will be shared on Caciverse, with key milestones posted on Viva Engage.
Points will be allocated at the end of the relevant period: monthly for individual incentives, and at the end of the period for clinic incentives.

T&Cs:
All standard Caciverse T&Cs apply.
Incentive runs 01 July 2026 to 31 March 2027.
How each incentive is split within each winning clinic is at the Business Partner’s discretion.