Updated: April 2026

The Program

The primary goal of Caciverse is to reward Caci team members. Individuals may be entitled to the Incentive (defined below) upon attainment of the goals and objectives (stipulated below). The Program may be referred to as Caciverse (“The Program”).

Eligible Participants

The Program is open to Caci clinic employees in New Zealand ("Participants"). It is a Caci clinic owners responsibility to notify FAB Group of new employees and any employees that have left their employment.

Through their participation in the Program, Participants are deemed to have accepted these Terms and enter into a binding agreement with FAB Group. If a Participant does not wish to accept these Terms, they should refrain from participation. If, during the Program Period, the Participant’s status changes so that they are no longer eligible to participate in the Program, they will be excluded from the Program. After 12 months of inactivity/engagement with the site your account will be disconnected.

Program Award

Participants who fully and completely meet the Program Requirements will be eligible to receive the Program award: points towards sales and targets ("Award"). Points earned are only valid for approved activities as outlined on the Caciverse website. Points will be awarded once each activity is completed and verified by FAB Group. Points will not be awarded until this time.

Terms and conditions for individual points earning activities are detailed on the Caciverse account home page. 

Program Reward

Additional terms relating to the prizes “Rewards” apply; and is subject to further terms and conditions relating to its use, or manufacturer’s warranty or guarantee.

Participants can redeem their points in the Caciverse store. At checkout participants can use their points and/or dollars to purchase products. The orders will be sent to the participants logged clinic only. 

Product Store

Nothing in these terms and conditions is intended to exclude, restrict, or modify rights which you may have under any law and consumer guarantees relating to goods or services which may not be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to Your Consumer Rights, the Promoter is not liable for any loss or damage however caused (including by negligence), suffered, or incurred in connection with the Promotion or rewards. Any condition or warranty which would be implied by law into these terms and conditions is excluded.

Leaderboard Reward

Procedure for breaking ties

In the unlikely event of a tie in scoring after conclusion of the FAB Group Judging Phase, a winner among the tying Entries will be selected based on the earliest date of points received. Judges reserve the right in their sole discretion to select fewer than the stated number of winners if there is an insufficient number of eligible Entries, or an insufficient number of eligible Entries meeting the minimum Judging Criteria.

Winner selection and notification

Potential winner(s) will be determined by the end of the first week of the next month and are notified by the end of the following month by email via their registered member details provided.

If a potential winner cannot be contacted, is contacted and does not respond in a timely manner with all required information, or fails to claim the prize as directed within the time allotted following attempted notification, refuses the prize, is ineligible to accept the prize, is otherwise not in compliance with these Official Rules, or if the attempted prize notification is returned as undeliverable, then the prize at issue will be forfeited and, at FAB Group sole discretion, not awarded or awarded to an alternate winner with the next highest‐ranking Entry based on judging.

A Participant is not a winner, even if a prize notification is received, unless and until the Participant’s eligibility and the potential winning Entry has been verified and the Participant is notified that verification is complete. Potential winners must continue to comply with these Official Rules.

 Reward(s) Error Policy

This Reward(s) error policy (the “Reward Error Policy”) applies to each Participant in Caciverse Accidental typographical errors sometimes occur in Reward(s) descriptions or values. In this event, FAB Group reserves the right to notify you of the correct description or value before Reward(s) is shipped. The Reward(s) Error Policy requires prompt mitigation and recovery of all Reward(s)s issued in error for any reason; including, but not limited to data inaccuracy, inaccurate Reward Points’ valuation, processing error or miscommunication. The Reward(s) Error Policy requires immediate steps be taken to mitigate loss by reversing Reward Points deposited to Participant accounts in error, placing a hold on delivery and fulfilment of Reward(s), and/or cancelling Reward(s) orders. As a result of error mitigation steps, a Participant may have a negative Reward Points account balance. A Participant can restore his or her Reward Points’ account to a positive balance by receiving further Reward Points; or, participants may elect to be credited Reward Points by returning Reward(s) previously received by the Participant.

If a Participant attains Reward(s) through the Caciverse program in a way that contravenes the program terms (this may be via a technical error or security vulnerability exposed by the participant) then FAB Group reserves the right to notify you of the correct description or value before Reward(s) is shipped. Where incorrect Reward(s) are received by the Participant before the error is discovered, FAB Group reserves the right to cancel or reclaim the Reward(s) where possible.

Program Requirements and Claims

• FAB Group will provide the Award to a Participant who meets the Program Requirements and has made a Claim for the Award. The Program Requirements are as follows: Eligible Partners are required to register their inclusion in the program at the Caciverse Website.
• Any persons found to have manipulated data will incur serious consequences which could include having their account suspended or deactivated and the surrender of all points earnt.
• To have a valid claim for the Award, the Participant must be in good standing with FAB Group at the time of the claim, must not be in breach of these Terms or any other agreement that they have in place with FAB Group and must demonstrate to FAB Group’s satisfaction that they have fully and completely met the Program Requirements ("Claim"). For a Participant’s Claim to be valid, it must also be made in accordance with these Terms and all terms contained in the Program materials and, where applicable, the relevant Partner Program.

General Terms

• Unless a different governing law is stated to apply in the specific terms of a Program, the terms and conditions of the Program are governed by the laws in New Zealand as applicable.
• No exceptions to the Program will be allowed. FAB Group has the right to deny all claims that do not meet the criteria and requirements outlined in the Program.
• FAB Group reserves the right to modify, extend or discontinue the Program, in whole or in part, at any time and without further notice. Without limiting the generality of the previous sentence, the eligible FAB Group products and/or services included in the Program may be changed or substituted at any time.
• FAB Group reserves the right to automatically payout rewards to Participant throughout and/or at the end of the program period.
• The Program may not be combined with any other FAB Group offer, incentive or promotion, unless otherwise stated in the Terms.
• All sales are calculated in NZD.
• FAB Group has the right in its absolute discretion to deny any claim to entitlement under the Program and/or may prohibit a Participant from participating in the Program where FAB Group (in its absolute discretion) determines that such Participant is attempting to undermine the legitimate operation of the Program by cheating, hacking, deception or other unfair playing.
• All decisions by FAB Group are final.
• The Program is void to the extent prohibited or otherwise restricted by applicable local law. If a portion of the Program is found to be prohibited or otherwise restricted by applicable local law, only that portion of the Program will be void.
• FAB Group and all their respective officers, directors, employees, representatives, and agents will have no liability to, and will be held harmless by a Participant making a Claim under the Program, for any loss, damage or liability directly or indirectly related to the acceptance, possession, delivery, use or misuse of any matter or thing awarded under the Program.
• Any disputes, legal claims and causes of action arising out of or in connection with the Program will be resolved individually, without any resort to any form of class action.
• FAB Group is not responsible for any lost, late, or misdirected mail (including email) nor for any errors, omissions, interruptions, defects, or delays in any technical platforms or means of electronic transmission used in the publication or Participation of the Program. By signing up to the Program, you have opted-in to receive marketing communications from FAB Group Individuals can unsubscribe to marketing communications at any time.”
• If FAB Group collects any personal data of a Participant because of their participation in this Program, FAB Group will deal with that data in accordance with its Privacy Policy.
• FAB Group will have no liability to any Participant or other person under the Program or otherwise for lost profits, loss of use, lost or corrupted data, loss of goodwill or for any incidental, indirect, special, or consequential losses or damages arising in connection with or under the Program and/or the Program terms and conditions, even if FAB Group has been notified of such losses or damages.
• Any FBT liability is the responsibility of the Individual Partner Representative “Participant”. Consequently, it is solely the Individual Partner Representative's responsibility to report and pay all applicable taxes or duties that may be required under any appropriate laws related to the Incentive(s) he/she receives. The Individual Partner Representative may consult his/her own tax advisor with any question or concern about the taxes that apply to him/her in relation to this Program.
  

Upon registration, Partner is indicating that a representative of the Partner with the authority to bind the Partner contractually has read and agreed to the terms and conditions of this Agreement and The Program.

Data used for point attribution: The Registered Nurse with the most recent checked-out injectables treatment before the Cosmetic Injectables Membership start date.

Points: 200, issued at month-end, June 2026.

T&Cs:

• Available to Registered Nurses employed at Caci.
• Points awarded when a client with any prior injectable treatment upgrades to a Cosmetic Injectables Membership.
• Points remain valid if the client cancels within the same month, provided at least one treatment or payment on the treatment plan is completed.
• Minimum membership value must be $1,100.
• All Cosmetic Injectables Membership types qualify, including filler, Botox, Sunekos, Illuma Luna and Profhilo.
• Treatments must be correctly processed in the POS system to ensure accurate allocation.
• Data is sourced monthly from FAB Group reporting systems.
• All standard Caciverse Terms and Conditions apply.

Data used for point attribution: Points are assigned to the individual who processes the sale. Sales data is sourced from the clinic’s POS system.

Points: Points allocated based on each
transaction, issued at month-end - June 2026.

T&Cs:

• Open to all in-clinic Caci employees.
• Points are allocated at the end of June 2026 based on individual sales during June 2026.
• Sales must be accurately processed in the POS system to ensure correct allocation.
• Only valid SkinCARE product sales qualify.
• Data is sourced monthly from FAB Group reporting systems.
• Standard Caciverse Terms and Conditions apply.

Data used for point attribution:

• 200 points are awarded to the Treatment Advisor/Team Member who processes the sale.
• 200 points are awarded to the Skin Therapist who completed the client's most recent checked-out treatment within the previous 30 days.
• If the same Skin Therapist both processes the sale and completed the most recent treatment, they will receive both allocations (400 points total).

T&Cs:

• Open to all in-clinic Caci employees.
• Points are awarded for Advanced Treatment Plans sold to both new and existing clients.
• Points are allocated monthly based on individual sales.
• Sales must be accurately processed in the POS system to ensure correct allocation.
• Advanced treatments include Photo Rejuvenation, Fractional CO2 Laser, and Microneedling.
• Points remain valid if the client cancels within the same month, provided at least one treatment or payment on the advanced plan is completed.
• Treatments must be correctly processed in the POS system to allocate points accurately.
• Data is sourced monthly from FAB Group reporting systems.
• All standard Caciverse T&Cs apply.
• Minimum plan value: $960 + GST.

Three clinic prizes are available across the network.

Each winning clinic will receive 1 x 2ml box of Profhilo Classic (exp. 07/26) for every team member.

Incentive period runs until all three prize tiers have been claimed.

Prizes will be awarded to:

• The first clinic to sell and book 10 x 2-treatment Profhilo Classic packages to be completed before 31 July. Won by Caci New Plymouth.
• The first clinic to sell and book 15 x 2-treatment Profhilo Classic packages to be completed before 31 July.
• The first clinic to sell and book 20 x 2-treatment Profhilo Classic packages to be completed before 31 July.

Eligibility

• Open to all clinics across the network, regardless of Profhilo package opt-in status.
• A clinic may only win one prize tier.

Tracking & Verification

• All 2-treatment Profhilo Classic packages sold (at any price point) will be tracked daily via Power BI.
• Progress updates and winner announcements will be communicated through Viva Engage.
  
• Clinics are encouraged to notify Blair once they believe they have reached a
  target. All wins will be verified before confirmation.
• Incentive run until 30th June.