Terrible Customer Service - Poor 'Subscription' Flow
"Was incorrectly added to a subscription of this product every 3 weeks. They saved my account details and took $87 out with no warning. I didn't even have a Murad account, and no email confirmation that I had been 'subscribed'. I contacted them immediately once I received a 'Your order has been placed!' email, and multiple times afterwards, asking to cancel it alongside whatever subscription I was apparently on and process a refund. I didn't hear back for 5 working days by which point the product had arrived. They finally replied saying they had unsubscribed me but provided no support on what had happened, or that I will have a refund. I decided to keep it as eventually I would use it, but then to top it off, they provided the smaller sized product despite charging me for the full size. It was a joke from a start to the end, and after multiple emails (from me), they said they would give me a 'goodwill' refund and that was really it. I love Murad, but their Customer Support and Marketing team have some seriously junior staff onboard who don't give much thought to their internal operations or their customers."